1. Who we are and what this policy covers
‍Holden Pak is the trading name of Shanghai Senqi Packaging Co., Ltd., registered in Shanghai, China. In this policy, “Holden Pak”, “we”, “us” and “our” refer to that entity.We provide custom and environmentally focused packaging to business customers internationally. This Privacy Policy explains how we handle personal information when you visit www.holdenpak.com, submit an inquiry, contact us by email, request a quotation or sample, place an order, or act as a contact for a customer, supplier or other business partner.Personal information means information that identifies, or can reasonably be linked to, an individual, including a person acting in a business capacity.We are responsible for deciding why and how personal information covered by this policy is used and, where applicable, act as the data controller. For privacy questions or requests, contact us at support@holdenpak.com. This policy applies to personal information. Commercial information such as product specifications, artwork, order terms and other business materials is covered only where it identifies an individual. This policy does not by itself give us permission to use your artwork or brand materials for publicity.

‍2. Information we collect
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· Information you or your business provide
‍Business contact details, such as your name, company, job title, business email address, telephone number, country or region, and correspondence or delivery address.Inquiry and project information, such as messages, packaging type, material preferences, dimensions, quantities, printing requirements, intended use, delivery destination, quotations, sample requests and related correspondence. Designs, artwork and attachments may also contain names, signatures, contact details or file metadata.Order and relationship records, such as contact details included in purchase orders, invoices, shipping and customs documents, payment confirmations, quality issues and after-sales communications.Preferences and requests, including marketing choices, unsubscribe requests and communications about your privacy rights.

· Information collected through our website
‍Our website and service providers may collect technical information such as IP address, browser and device information, operating system, referring pages, pages viewed, visit times, approximate location inferred from an IP address, and security or error logs.Where analytics tools are enabled, they may also collect information about how visitors use our website, such as page views, interactions and traffic sources. We use this information to understand website performance and improve content, usability and security.

· Information from other people
‍We may receive your business contact details from a colleague who introduces you, identifies you as a purchasing, billing or delivery contact, or from a service provider involved in an order. If you provide another person’s information, please make sure you are entitled to share it with us.We indicate required fields where appropriate. You may choose not to provide optional information, but without essential contact or project details we may be unable to answer an inquiry, prepare an accurate quotation, arrange a sample or fulfil an order.Please do not send payment-card details, identity documents or sensitive personal information through a general inquiry form or ordinary email unless we have specifically requested them through an appropriate process.

3. How and why we use information
‍We use personal information to respond to inquiries; advise on packaging options; prepare quotations and samples; coordinate artwork and production; administer orders, payments, export documentation and delivery; provide after-sales support; maintain business records; protect our website and systems; improve our products, services and website; comply with applicable legal requirements; and establish, exercise or defend legal claims.Where data protection law requires a legal basis, we may rely on one or more of the following, depending on the circumstances: our legitimate interests in responding to business requests and managing customer or supplier relationships; steps taken at your request before entering into a contract or performance of a contract where you are personally the contracting party; compliance with legal obligations; and your consent where consent is required.For optional marketing or tracking technologies, we use consent where required by applicable law. Where local law permits relevant business marketing without prior consent, we may rely on legitimate interests subject to your right to object.

‍4. Cookies and website analytics
‍Cookies and similar technologies may be used to keep the website secure, support form submissions, remember privacy choices and understand how visitors use the website.Necessary cookies may operate without separate consent where permitted by law. Optional analytics or similar technologies are used only where permitted and, where required, after you have made the relevant choice through our cookie or privacy controls.You can also use your browser settings to delete or block cookies. Blocking necessary cookies may affect some website functions. Where a website cookie or privacy settings control is available, you can use it to change your choices.

‍5. Marketing communications
‍If we send marketing emails, they may include packaging updates, product information, company news or offers relevant to your business. We obtain consent where required and otherwise send marketing only where permitted by applicable law.Requesting a quotation or submitting an inquiry does not automatically subscribe you to marketing emails.You can stop marketing emails at any time by using the unsubscribe link in the message, where available, or by contacting support@holdenpak.com. You may still receive service messages needed to respond to your request, manage an order or address an important business issue.We may keep a limited record of your opt-out so that you are not added back to a marketing list.

‍6. Who receives information
‍We disclose personal information only where relevant to the purposes described in this policy. Recipients may include website hosting and IT service providers, email and inquiry-management providers, analytics providers, and marketing email providers where these services are used.To prepare, produce and deliver packaging or samples, we may also share necessary information with production or printing partners, inspection providers, couriers, freight forwarders, customs brokers, banks and payment providers. We limit the information shared to what is reasonably needed for the relevant service.We may disclose relevant information to professional advisers, regulators, customs authorities or other public authorities where required or permitted by law, and to parties involved in a proposed restructuring, merger, acquisition or sale of our business, subject to appropriate confidentiality measures.We do not sell personal information in the ordinary commercial sense. If our website practices change in a way that requires additional disclosures or opt-out rights under applicable privacy law, we will update this policy and the relevant privacy controls.

‍7. International handling of information
‍Holden Pak is based in China and serves customers internationally. Personal information may therefore be processed in China and in other countries where our service providers, logistics partners, customers or other recipients operate.Data protection laws may differ between countries. Where applicable law requires specific safeguards for an international transfer of personal information, we take steps designed to use an appropriate transfer method or other lawful safeguard.You can contact support@holdenpak.com if you have questions about how your information is handled internationally.

‍8. How long we keep information
‍We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including to maintain business and transaction records, comply with legal and accounting obligations, resolve disputes, enforce agreements and protect our systems.The appropriate retention period depends on the type of information, the nature and duration of our business relationship, legal requirements and whether the information is needed for an active claim, dispute or investigation. When information is no longer needed, we delete it or make it no longer identifiable, subject to lawful retention requirements.

‍9. Security
‍We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, confidentiality requirements, secured systems, encrypted website connections and appropriate service-provider controls.No online system or method of transmission is completely secure. If a personal information incident triggers legal notification requirements, we will notify the relevant authorities and affected individuals as required by applicable law.

‍10. Your privacy rights and choices
‍Depending on the law that applies, you may have rights to access or obtain a copy of your personal information; correct inaccurate information; request deletion; restrict processing; object to certain processing; and receive or transfer information in a portable format where the legal conditions for that right are met. Where processing is based on consent, you may withdraw consent at any time without affecting processing that was lawful before withdrawal. You may object to direct marketing at any time.To make a privacy request, contact support@holdenpak.com and tell us how you have interacted with Holden Pak and what you would like us to do. We may request proportionate information to verify your identity or the authority of an authorised representative. Please do not send identity documents unless we specifically request them through an appropriate channel.We will respond within the period required by applicable law. Some rights are subject to legal conditions, exemptions or record-retention requirements. Where applicable, you may also have the right to complain to the data protection authority responsible for your location or for the relevant processing.

‍11. Children and external websites
‍Our website and services are intended for business users and are not directed to children. We do not knowingly collect children’s personal information. If you believe a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.Our website may contain links to third-party websites or services. Their privacy practices are governed by their own privacy notices, and we encourage you to review them before providing personal information.

12. Changes and contact
‍We may update this Privacy Policy from time to time to reflect changes to our practices, technologies or legal requirements. We will publish the revised version on this page and update the effective date above.For questions, requests or concerns about this Privacy Policy or our handling of personal information, contact:Holden Pak / Shanghai Senqi Packaging Co., Ltd.

Email: support@holdenpak.com
Website: www.holdenpak.com
Registered address: Room J, Area B, 12th Floor, Building 1, No. 399 Zhongren Road, Jiading District, Shanghai, China